FAQ

At Shirley's Heating and Air, we pride ourselves on providing exceptional service and expert installations. Our certified technicians are highly trained and experienced in all aspects of AC installation, from selecting the right system for your home to ensuring a seamless and efficient setup. We use only high-quality equipment from trusted brands and back our work with a satisfaction guarantee.

We proudly serve customers in Rogersville, Springfield, Ozark, and the surrounding areas in Missouri. If you're unsure whether we cover your location, please don't hesitate to give us a call.

There are several signs that indicate it might be time for a new AC system. These include:

• Frequent repairs: If your unit requires frequent and costly repairs, a replacement may be more cost-effective in the long run.
• Age of the unit: Most AC units have a lifespan of 10-15 years. If your system is older than this, its efficiency may be declining.
• Poor performance: If your home isn't cooling evenly or your AC is struggling to keep up with the heat, it might be a sign of a failing system.
• High energy bills: An old or inefficient AC unit can cause a significant spike in your electricity bills.

We install a wide range of air conditioning systems, including:

• Central air conditioning systems
• Ductless mini-split systems
• Heat pumps

Our team can help you determine the best system for your specific needs, home size, and budget.

The duration of an AC installation can vary depending on the complexity of the job, the type of system being installed, and whether new ductwork is required. A typical installation can take anywhere from a few hours to a full day. We will provide you with a more accurate timeline during your free consultation.

Yes! We offer free, no-obligation estimates for all new AC installations. Our technicians will assess your home, discuss your cooling needs, and provide you with a detailed quote for the project.

Our process is designed to be as smooth and stress-free as possible:

• Consultation & Estimate: We'll schedule a time to visit your home, assess your needs, and provide a free estimate.
• System Selection: We'll help you choose the right AC system based on your budget and home's requirements.
• Professional Installation: Our certified technicians will install your new unit efficiently and correctly, ensuring all components are working perfectly.
• Final Walkthrough: We'll walk you through the new system's features and answer any questions you may have. We'll also make sure the area is clean and tidy before we leave.

Yes, we understand that a new AC system is a significant investment. We offer flexible financing options to help make your new system more affordable. Please contact us to learn more about our financing plans and to see if you qualify.

We stand by the quality of our work and the products we install. All new AC units come with a manufacturer's warranty, and we also offer a labor warranty on our installations. We will provide you with all the warranty details during your consultation.

You can schedule your free consultation by calling our office or by filling out the contact form on our website. We look forward to helping you with all your AC installation needs!

You should call for a repair if you notice any of the following:

• Your AC is blowing warm air or not cooling at all.
• The airflow from your vents is weak.
• The unit is making unusual noises like banging, rattling, or hissing.
• You see water leaking from or around the unit.
• There are strange odors coming from your vents.
• Your AC is "short cycling", which means it's turning on and off too frequently.
• Your energy bills have unexpectedly increased without a change in usage.

We provide professional AC repair services to homeowners and businesses in Rogersville, Springfield, Ozark, and all surrounding areas in Missouri.

Yes, we understand that AC issues can happen at the worst possible times. We offer 24/7 emergency services to ensure you're not left in the heat. Just give us a call, and we'll dispatch a technician to your location as quickly as possible.

Before you call, there are a few simple things you can check:

• Thermostat: Make sure your thermostat is set to "cool" and that the temperature is set below your home's current temperature.
• Air Filter: A clogged air filter can restrict airflow and cause many issues. Check your filter to see if it's dirty and needs to be replaced.
• Circuit Breaker: Go to your electrical panel and check if the circuit breaker for your AC unit has been tripped.

AC units remove humidity from the air, creating condensation. A small amount of condensation is normal, but a leak can be caused by several issues, including a clogged condensate drain line, a frozen evaporator coil, or a rusty drain pan. A frozen coil often results from a dirty air filter or a refrigerant leak.

While some simple maintenance tasks like changing a filter can be done by a homeowner, most AC repairs should be handled by a licensed professional. AC systems involve complex electrical components and refrigerants that are a safety hazard to handle without proper training. It's best to call an expert to avoid causing further damage or injury.

The cost of a repair depends on the specific issue, the parts needed, and the labor involved. We offer free estimates for all repair services. Our technician will diagnose the problem and provide you with a detailed quote before any work begins so you'll know the cost upfront.

Deciding between repair and replacement depends on a few key factors:

• Age: If your AC unit is older than 10-15 years, it may be more cost-effective to replace it with a new, more efficient model.
• Cost of Repair: If the repair cost is more than 50% of the cost of a new unit, replacement is usually the smarter financial choice.
• Frequency of Repairs: If your system needs frequent and costly repairs, this can be a sign of a failing system.
• Our technicians can provide an honest assessment of your unit's condition to help you make an informed decision.

Yes, we recommend regular, professional maintenance to keep your AC system running efficiently and to prevent future breakdowns. Our maintenance plans include comprehensive tune-ups that can extend the life of your unit, improve its performance, and lower your energy bills. Ask us for details!

Keep an eye out for these red flags:

• Your furnace is blowing cold air or no air at all.
• You hear strange noises like grinding, banging, or squealing coming from the unit.
• You smell a persistent, unusual odor, like a burning or musty smell.
• Your energy bills have suddenly spiked without a change in usage.
• You have to constantly adjust your thermostat to stay comfortable.
• The airflow from your vents is weak.

We proudly serve Rogersville, Springfield, Ozark, and the surrounding areas in Missouri. Our team is local and dedicated to keeping our community warm.

Yes, we do. We offer 24/7 emergency service for those unexpected heating failures, because we know a broken furnace in the winter can be a major problem. Just call us, and we'll send a technician out to help as soon as we can.

Our certified technicians are trained to repair a wide variety of heating systems, including:

• Gas and electric furnaces
• Heat pumps
• Boilers
• Ductless mini-split systems

ou can troubleshoot a few things before giving us a call:

• Check your thermostat. Make sure it's set to "heat" and the temperature is higher than your home's current temperature.
• Check the air filter. A dirty filter can cause a lot of problems, including poor airflow and system shutdowns. If it's clogged, replace it.
• Check the circuit breaker. A tripped breaker can be an easy fix. Go to your electrical panel and make sure the breaker for your furnace is in the "on" position.

A banging sound is a common furnace issue. It's often caused by delayed ignition in a gas furnace, which happens when gas builds up before igniting, causing a small explosion. It could also be a result of expanding ductwork or a loose blower wheel. It's best to have a professional diagnose this to prevent further damage.

The cost of a repair depends on the specific issue, the required parts, and the labor involved. We offer free, no-obligation estimates for all repair services. Our technician will diagnose the problem and give you an upfront, detailed quote before starting any work.

This is a common question. Here's a quick guide to help you decide:

• Age: If your system is over 15 years old, it's nearing the end of its life, and replacement may be more cost-effective.
• Cost of repair: If the repair cost is more than 50% of the cost of a new system, it's likely better to replace it.
• Frequent breakdowns: If you're calling for repairs every year, you're throwing money away. A new, more reliable system will save you money in the long run.
• Our technicians can provide an honest assessment to help you make the best decision for your home and budget.

Yes, we do! Regular maintenance is key to preventing unexpected breakdowns and extending the life of your heating system. We offer comprehensive tune-ups that can improve your system's efficiency and lower your energy bills. Contact us for more details on our maintenance plans.

Consider a new installation if:

• Your furnace is over 15 years old. Heating systems become less efficient with age, leading to higher energy bills.
• The cost of a repair is more than 50% of the cost of a new unit.
• You are experiencing frequent breakdowns and costly repairs.
• You notice uneven heating in different rooms of your home.
• Your furnace is making unusual noises like grinding, rattling, or squealing.

We serve Rogersville, Springfield, Ozark, and the surrounding areas in Missouri. This includes nearby communities like Billings, Nixa, Republic, Branson, and more. If you're unsure if we cover your area, just give us a call!

Our experts are trained to install a wide range of heating systems to suit your needs and budget, including:

• Gas and electric furnaces
• Heat pumps
• Ductless mini-split systems
• Geothermal systems
• We are a certified Rheem Pro Partner and install top-of-the-line equipment.

Our process is designed to be straightforward and professional:

• Free Consultation: We'll schedule a time to visit your home to assess your current system, ductwork, and heating needs.
• System Sizing and Selection: Our technicians will perform a heat load calculation to determine the perfect system size for your home. We'll present you with options and explain the features and benefits of each.
• Professional Installation: Our certified technicians will install your new heating unit efficiently and correctly, ensuring all components are working perfectly. We prioritize safety and attention to detail.
• Final Walkthrough: We'll walk you through how to operate your new system and thermostat and answer any questions you may have. We'll also make sure the area is clean and tidy before we leave.

The timeline varies depending on the type of system and the complexity of the installation. A standard furnace replacement can often be completed in a single day. We will provide you with a more accurate timeline during your initial consultation.

Yes! We understand that a new heating system is a significant investment. We offer flexible financing options for qualified customers to help make your new system more affordable. Please contact us to learn more about our financing plans.

Yes, we stand behind our work. All new heating units come with a manufacturer's warranty, and we also offer a labor warranty on our installations. We'll provide you with all the details during your consultation, giving you peace of mind.

Absolutely. Newer heating systems are significantly more energy-efficient than older models. By upgrading to a high-efficiency unit, you can reduce your monthly energy consumption and see a noticeable decrease in your heating costs, which will help offset the initial cost of installation over time.

A ductless mini-split is a highly efficient heating and cooling system. Unlike traditional central HVAC, it doesn't use a network of air ducts. Instead, it consists of an outdoor unit connected to one or more indoor units via a small conduit. This allows for individual temperature control in different areas or "zones" of your home.

• Zoning & Energy Savings: You can heat or cool only the rooms you're using, which can significantly reduce your energy bills. This "zoning" feature is a major advantage over a central system that conditions the entire house.
• High Efficiency: Mini-splits are incredibly efficient because there is no energy loss from air traveling through leaky ductwork. They can reach very high SEER (Seasonal Energy Efficiency Ratio) ratings.
• Flexible Installation: Mini-splits are perfect for homes without existing ductwork, such as older homes, or for new additions, garages, and sunrooms where installing ducts would be impractical and expensive.
• Improved Air Quality: Since they don't use ducts, they can help reduce dust, allergens, and other particulates that can circulate in traditional ducted systems. Many units have advanced, multi-stage filtration.
• Quiet Operation: Both the indoor and outdoor units operate very quietly, which means no more loud, rattling noises from a furnace or AC.

We serve Rogersville, Springfield, Ozark, and the surrounding areas in Missouri. We provide expert installation and repair services to keep our community comfortable all year long.

Yes, most mini-split systems are also heat pumps. This means a single system can provide both heating and cooling, making it a versatile, year-round solution for your comfort needs. They work by transferring heat, which is a much more energy-efficient process than generating heat from electricity.

Installation is generally quick and non-invasive. A single-zone mini-split can often be installed in a few hours to a full day. A multi-zone system with several indoor units will take longer, but the process is still much less disruptive than installing new ductwork for a central system.

Yes. We understand that a new comfort system is a significant investment. We offer flexible financing options to help make a mini-split system more affordable for your budget. We'll be happy to discuss the available plans during your free consultation.

Choosing the right size is crucial for efficiency and performance. Our technicians will perform a professional load calculation (Manual J) to determine the ideal system size based on your home's square footage, insulation, windows, and other factors. A properly sized system will provide optimal comfort and efficiency.

Cleaning your air ducts provides several key benefits:

• Improved Indoor Air Quality: It removes dust, pollen, pet dander, mold spores, and other allergens that can circulate through your home. This is especially helpful for people with allergies, asthma, or other respiratory issues.
• Enhanced HVAC Efficiency: A buildup of dust and debris in your ducts can force your HVAC system to work harder. Cleaning the ducts can improve airflow, allowing your system to operate more efficiently and potentially lower your energy bills.
• Odor Removal: A professional cleaning can eliminate unpleasant odors that can originate from dust, mold, and mildew within your ductwork.

The National Air Duct Cleaners Association (NADCA) recommends having your ducts cleaned every 3 to 5 years. However, you may need more frequent cleaning if:

• You have pets that shed a lot.
• Someone in your household has allergies or asthma.
• You've recently completed a home renovation or remodeling project.
• You've moved into a new home and don't know the duct cleaning history.
• There is evidence of mold or mildew growth in your ducts.

We use a professional, multi-step process to ensure a thorough cleaning:

• Initial Inspection: Our technician will inspect your ductwork to determine the extent of the cleaning needed.
• Negative Pressure & Agitation: We create negative pressure in your ductwork using a powerful vacuum system. This pulls all the debris into our machine. At the same time, we use specialized tools to dislodge contaminants from the inside surfaces of your ducts.
• Comprehensive Cleaning: We clean all supply and return vents, as well as the main trunk lines of your duct system.
• Component Cleaning: We also clean key HVAC components that are accessible and often accumulate dust, such as the blower motor and evaporator coil.
• Final Walkthrough: We will show you the work that was done and ensure you are completely satisfied

We proudly serve Rogersville, Springfield, Ozark, and the surrounding areas in Missouri, including Nixa, Branson, Republic, and more.

The duration of the cleaning depends on the size of your home and the complexity of your ductwork. A typical home's duct cleaning can take anywhere from 2 to 4 hours. Our technicians will provide you with a more precise estimate after the initial inspection.

In most cases, we do not use chemical treatments. Our method relies on powerful vacuums and agitation tools to physically remove contaminants. We will only recommend and use a sanitizer if there is evidence of mold or bacteria, and we will do so with your full approval.

No. Our technicians take great care to ensure the process is as clean as possible. We use protective coverings for floors and furniture and our equipment is designed to contain all the dust and debris. We seal the system to ensure nothing escapes into your home's air during the cleaning.